First, you need to submit a completed SF1199A Direct Deposit form and a Primary Contact Person form in order for DPM to obtain your banking information. You may download SF1199A obtain it from most FDIC insured financial institutions.
If for any reason this form was not completed correctly, this could potentially delay this process. Instructions are included in the downloadable version. You will be contacted if the information on the form is incorrect or incomplete.
Once you have completed and returned your SF1199A and Primary Person Contact forms, your DPM Account Liaison will contact you either via the phone or by mail.
You will then be sent a certified mail package which will contain your Passwords and ID Numbers which will be used during the request process.
If you have questions pertaining to your SF1199A Form, please contact your Account Liaison.
While the PMS/SmartLink system has many built in edit checks for accuracy of data entry, it can't do everything. Frequently, the request will need to be examined for errors or consistency with other draws and spending/disbursement habits.
In these situations, the request will seem to be processed but users will get the message, "Held for Review".
This means your request is being looked at prior to approval. Your Account Liaison may need to reach you, so please keep yourself available for a few hours after the request.
While there isn't a 100% chance you'll be hearing from them before the request is approved, your act of being available to take a call can help out immeasurably.
Please be aware if you are not available to take their call after making the request, there is a chance that the request may be DENIED.
DPM delivers funds on a next day basis; however, we have no control over when your bank actually processes the deposits.
Please remember the following: 99% of our funds are delivered via ACH Direct Deposit, NOT by WIRE. If you ask your bank about a Wire transfer, THEY WILL NOT FIND IT. Different banks process their ACH Direct Deposits at different times throughout the day. Please ask your bank about pending ACH .
If you were requesting via PMS/SmartLink and you got the message that your request was being "Held For Review?" you need to be available to answer questions regarding your payment requests. Your Account Liaison must be able to contact you, so be sure they have current contact information from you as well.
From the "HHS Manual for Recipients Financed under the Payment Management System":
Recipients are expected to make their cash draw downs based on "Checks Issued." That is, cash draws are scheduled to arrive at the time when checks are released.
Recipients using ACH are expected to draw down only the funds needed for immediate disbursement needs, since funds are made automatically available by the next business day after making a request.
In theory, DPM recipients may place up to one draw a day, every day. In fact, some recipients may be able to place multiple requests daily based on the type of account they have. Please contact your Account Liaison for more information.
DPM Payments are next day Automated Clearing House (ACH) Direct Deposits. Recipients need not request advances as funds are available on a NEXT DAY BASIS.
Most regulations require that Federal funds be kept in interest bearing accounts and that interest earned be remitted to DPM, which is designated as an interest collection agency for the Federal Government. Contact your Account Liaison for answers to questions.
Recipients are expected to return excess funds to DPM immediately.
In order for DPM to process the ACH Direct Deposits we use to deliver funds to you, we need to obtain documentation with your banking data. The form we use is the SF1199A Direct Deposit Form, which we provide to you in your basic welcome packet that we send out to our recipients.
If for some reason you did not get a form from us, the form can be obtained from most banks, downloaded from our website, or we can send you one in the mail.
If the form is completed correctly, it takes a few days to process, and DPM WILL CONTACT YOU regarding being set up to receive funds.
Once the forms are processed, you will be set up on a payment method and may begin your draws.
If this information ever changes, please submit a NEW SF1199A form with the NEW INFORMATION.
A couple of factors could have caused your problem:
You may have used the lower case to enter your user name; this must always be in CAPS.
You may have entered your new password incorrectly. Remember your password is case sensitive! If you used all CAPS when creating it, you must type it in all CAPS afterwards.
If you have more than one PAN, you might be using the wrong password for that user name.
First of all, I encourage you to send payments to us electronically. If you are sending a check, make sure you:
An expired password is not "locked-up." However, if you don't know what to do next, that's where you'll be heading!
You don’t need to call your DPM Account Liaison for this one. After you get the message that your password has expired, click on the gray bar which says, "Click here for access to the Payment Management System." Then go into MY USER INFO on the left side of the next screen. At My User Info enter your old expired password and your new password in the Old Password and New Password boxes; then re-enter your New Password in the Confirm Password box. After clicking on the "Change" button you will have to log in to the system again using your new password.